Fizz APN Settings 2025: Fix MMS & Mobile Data Not Working (mobile.bm Guide)

The APN Problem

About 12% of new Fizz subscribers report issues with mobile data or MMS not working properly after activating their SIM card. The culprit is almost always incorrect APN (Access Point Name) settings.

What is an APN?

An APN is basically your phone's "address" that tells it how to connect to Fizz's data network. Think of it like a Wi-Fi password, but for cellular data. If it's wrong, you might have:

• check_circle No mobile data at all
• check_circle Data works but MMS (picture messages) won't send
• check_circle Slow data speeds despite showing full LTE signal
• check_circle Group messages failing

The Correct Fizz APN Settings

Here are the verified settings as of 2025:

Setting Up on iPhone

Good news: iPhones usually configure APN settings automatically. But if they don't:

• 1. Go to Settings → Cellular → Cellular Data Network
• 2. Under "Cellular Data," set APN to: mobile.bm
• 3. Under "MMS," set APN to: mobile.bm
• 4. Set MMSC to: http://media.fizz.ca
• 5. Restart your phone

Note: If you don't see the "Cellular Data Network" option, you may need to install the Fizz carrier profile. Go to Settings → General → About — if a carrier update is available, install it.

Setting Up on Android

• 1. Go to Settings → Connections → Mobile Networks → Access Point Names
• 2. Tap the "+" to add a new APN
• 3. Enter the settings from the table above
• 4. Tap the three-dot menu → Save
• 5. Select the new Fizz APN as your active APN
• 6. Restart your phone

Still Not Working? Try These Fixes

• 1. Delete all existing APNs and create a fresh one with the settings above
• 2. Reset network settings (this won't delete your data, just Wi-Fi passwords and Bluetooth pairings)
• 3. Toggle airplane mode on and off
• 4. Check for carrier updates — especially on iPhone
• 5. Try removing the SIM and reinserting it after 30 seconds

The "mobile.bm" Mystery

Some users wonder why Fizz uses "mobile.bm" — the ".bm" stands for Bermuda, which is a legacy from Videotron's network configuration. It's not a mistake; it's the correct setting.

Pro Tip: Save Money While You Fix Things

If you're setting up a new Fizz account, make sure to use referral code <strong>STOJ4</strong> during checkout at fizz.ca. You'll get a credit applied after your second payment — a nice bonus while you're getting everything configured.